Internet Explorer
The main reason a stream fails is because you do not have the Windows Media Player plugin installed for your browser.
To install your windows media player plugin in Internet Explorer, navigate to your desired stream. Inside the stream it will show a white box with a red x in place of the stream. Under your address bar you will see a yellow bar,
Click on the bar and click on "Install ActiveX". Restart your browser, and the stream will work.
Firefox
For Firefox you are forced to download the Windows Media Player plugin. You can do so
here. Install the plugin, restart firefox, navigate to the
desired stream, and it will work.
Screen only shows "ready"
Some people have reported issues where they can see the stream window, but instead of the stream playing all they get is a "Connecting to server..." message followed by "Ready". If you are experiencing this issue, then follow
these steps:
#1
- Upgrade to Windows Media Player 11 (If you already have Windows Media Player 11, Skip this step)
- Open Windows Media Player 11 and go to Options
- Now click on the Network tab.
- Make sure that the following are all checkmarked: RTSP/UDP, RTSP/TCP, HTTP, and Allow the player to receive multicast streams.
- Under the Streaming proxy settings box. Select HTTP and click on Configure....
- Select Do not use a proxy server and click OK.
- Select RTSP and click on Configure....
- Select Do not use a proxy server and click OK.
- Close Windows Media Player and restart your Internet Browser. Navigate to your desired stream and it will work.
#2 (IF YOU ARE USING SHAW AS YOUR INTERNET SERVICE PROVIDER YOU MUST DO THIS [THIS IS NOT LIMITED TO ONLY SHAW USERS])
- Open up Internet Explorer
- Navigiate to Tools
- Choose Internet Options
- Click on the Connections tab
- Click on LAN Settings
- Uncheckmark "Automatically Detect Settings"
#3 (IF THE SCREEN SAYS LOCATING MEDIA, THEN GOES TO READY)
- Go to Start > All Programs > Accessories.
- Right Click "Command Prompt", and "Run as administrator"
- type "regsvr32 wmnetmgr.dll" in the command prompt without the quotes
- Restart the browser
- If that doesn't work then go to Microsoft's Help Page in regards to this issue for more soutions.
Buffering Issues
If you are experiencing buffering issues, go to
speedtest.net and do a speedtest to Amsterdam, and one to Montreal.
If you are watching the HD stream, The montreal speedtest should be above 1200KBps, otherwise the speedtest needs to exceed 700KBps consistently. (You must do the speed test several times to get accurate results).
If your speed test shows numbers which are higher than the numbers above, Please run
ping on "cdn-a-3.distrubutionaire.com". If your "Average milliseconds" exceed 170, You need to restart your
Internet Modem to try and reduce the latency. Otherwise, It means that your Internet Service Provider is currently doing maintanence and you simply need to wait for a little bit for the latency to subside.
Running a ping
On Windows:
Open up your command prompt, and type 'ping cdn-a-3.distrubutionaire.com' without the quotes.
On a Mac:
Tutorial
Raising your buffer
Navigate to a stream, Right click the media player, Press Options, and set your network buffer to up to 60 seconds. Depending on your location / internet speed the amount of seconds will vary. Try starting at 30, and move up from
there.
Having an issue not described above?
Contact us.